The Best Luxury Services Are Customized, Not Standardized

Porter is our proprietary experiential design process built on a set of tools and techniques for Private Client Mortgage Origination and Experiential Service Process Improvement. Porter is a new perspective on how experiential services can be better designed by adapting some of the design tools born from lean manufacturing with a slant towards a prestigious experience and service.

A Novel Approach

The Porter Doctrine Asserts:

  • We are ladies and gentlemen serving ladies and gentlemen in a professional transaction
  • We are in the luxury service business
  • Deliver an experience through reinvention and transformation
  • Experience-centric services
  • In the modern age luxury service is experiential
  • Services evoke meaning through experiences

Experiential Services Occurs in Four Areas:

  • The interface or facility of commerce
  • The management system – How staff is organized and trained
  • Touchpoint – Where customers interact with the delivery service system
  • Integration of systems and processes – Organizational structures which become vehicles for delivering experiential services
A Novel Approach

Features that set Porter apart from all other fulfillment systems:

  • A clear focus on achieving measurable and quantifiable financial returns
  • An increased emphasis on strong and passionate management leadership and support
  • A clear commitment to making decisions based on verifiable data and statistical methods, rather than assumptions and guesswork